When you choose to vacation in a foreign land, there are many options. If you want everything taken care of, without much input, you can choose the coach bus experience where you are carted from one destination to the next in comfort and follow a lifted umbrella through tourist attractions. Some people may want more flexibility and might choose a small van tour of 10 or less people, which drop them in a city for a day and give guidance about what to do and see before meeting for lunch. Others still may rent a car, grab a translation book or app, and make their way across a country -- engaging with locals and destinations independently.
Of course, none of these choices are incorrect. They lead to different, but valuable experiences. As long as the person knows what they prefer going in, how to best meet their needs, then the choice can be made in the best way for each individual.
When choosing a vendor, for any business project, a similar line of discernment is required. No one vendor is ideal for every company. Yes, everyone benefits if the vendor is experienced and knowledgeable. But the way in which they work, the nature of their specific expertise and their ability to meet your company’s specific needs and preferences is what really matters.
It’s essential to acknowledge that your ERP vendor and consultant is a business partner and one that will be very active in your business for at least a year and then a steady presence for many years to come. The chosen partner will learn in-depth details and give guidance on the processes used for sales, accounting, production, inventory, HR and more. Can the vendor you choose relate to your company? Has the vendor worked with companies of your size and are they able to relate to your unique processes?
It’s also important to remember that people are paramount. ERP launch, implementation and training, is as effective as the team of people leading these efforts. When you choose a vendor, choose a group of people who have the values and level of experience you trust.
Here are five important questions to ask your potential ERP vendor:
Parallel Solutions has over 20 years of experience serving clients that range from start-up companies to those with $16 billion in annual sales. However, most of our clients fall into the small to medium business range of five to one 150 users in manufacturing, distribution, service and financial organizations. To learn more about our company, values, staff and distinct expertise, give us a call at (440) 498-9920 or email firstname.lastname@example.org.
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Mary Jo O'Neill