Five Signs It's Time to Implement a New ERP Software
Client TestimonialsExcel Is Everywhere
You've got data set drama - HR, CRM, Accounting, Inventory - all running on different platforms and none of them integrate. Setting up a new customer involves 3 separate employees, and 6 emails, 2 phone calls and Excel documents.
Worse yet, you've got even more paper involved. Sales orders are backlogged for manual entry, which slows invoicing, by the accounting department, which enters it into the system that integrates with inventory as long as... you get the idea.
If watercooler talk turns to fantasizing about entering information at one time in one place, your company needs ERP software. That way employees can spend their time doing productive work instead of exporting and emailing update between department.
IT Struggles to Meet User Needs
The user community complains current reports don't provide necessary information. The amount of custom patches, plug-ins and upgrades to maintain and partially integrate systems is turning into a jerry-rigged, costly nightmare.
If the network is more of a "netwant," it's time for one final upgrade... to ERP. While the new system requires up front costs, the ROI will make up for the initial expense quickly. And you'll be astounded how much business grows when IT can actually work with management on improving process operations and reports.
Getting Business Info = Scavenger Hunt
Preparing for strategic business meeting requires a two week heads up so managers can hunt down key performance metrics. The answer to questions like "what's our average time between sales and shipment?" is always, "I'll get back to you next week."
Business moves fast, and competition requires spotting and resolving inefficiencies quickly.
Current System No Longer Supported by ERP Vendor
ERP Software is evolving, and there comes a time when your system is no longer supported by the ERP Vendor. This can quickly become expensive to support and new software is more cost effective.
Not to mention, you need your software to be able to handle expansion through organic growth or acquisition.
Customer Service is Unravelling
"Please hold while I chase down your order and let you know when that promised item will be available." Your reputation is on the line, especially in this day and age of online reviews.
Streamlining operations and integrating internal communication is key to customer experience and satisfaction. Internal system failures rarely remain internal. When reliability and service start to suffer, it's the final indicator that your system is deeply flawed. Getting your customer information - sales, project, supplies and accounting - together in one place means exemplary service. And customers expect nothing less in competitive markets.
If these scenarios sound familiar, it's time for new software. Please call us at 440-498-9920 with questions about ERP software and how it can streamline your processes. We are here to help.
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Mary Jo O'Neill