Five Signs It's Time to Implement a New ERP Software
Client TestimonialsExcel Is Everywhere
You've got data set drama - HR, CRM, Accounting, Inventory - all running on different platforms and none of them integrate. Setting up a new customer involves 3 separate employees, and 6 emails, 2 phone calls and Excel documents.
Worse yet, you've got even more paper involved. Sales orders are backlogged for manual entry, which slows invoicing, by the accounting department, which enters it into the system that integrates with inventory as long as... you get the idea.
If watercooler talk turns to fantasizing about entering information at one time in one place, your company needs ERP software. That way employees can spend their time doing productive work instead of exporting and emailing update between department.
IT Struggles to Meet User Needs
The user community complains current reports don't provide necessary information. The amount of custom patches, plug-ins and upgrades to maintain and partially integrate systems is turning into a jerry-rigged, costly nightmare.
If the network is more of a "netwant," it's time for one final upgrade... to ERP. While the new system requires up front costs, the ROI will make up for the initial expense quickly. And you'll be astounded how much business grows when IT can actually work with management on improving process operations and reports.
Getting Business Info = Scavenger Hunt
Preparing for strategic business meeting requires a two week heads up so managers can hunt down key performance metrics. The answer to questions like "what's our average time between sales and shipment?" is always, "I'll get back to you next week."
Business moves fast, and competition requires spotting and resolving inefficiencies quickly.
Current System No Longer Supported by ERP Vendor
ERP Software is evolving, and there comes a time when your system is no longer supported by the ERP Vendor. This can quickly become expensive to support and new software is more cost effective.
Not to mention, you need your software to be able to handle expansion through organic growth or acquisition.
Customer Service is Unravelling
"Please hold while I chase down your order and let you know when that promised item will be available." Your reputation is on the line, especially in this day and age of online reviews.
Streamlining operations and integrating internal communication is key to customer experience and satisfaction. Internal system failures rarely remain internal. When reliability and service start to suffer, it's the final indicator that your system is deeply flawed. Getting your customer information - sales, project, supplies and accounting - together in one place means exemplary service. And customers expect nothing less in competitive markets.
If these scenarios sound familiar, it's time for new software. Please call us at 440-498-9920 with questions about ERP software and how it can streamline your processes. We are here to help.
See what our customers are saying!
Understanding the processes you already have in place, makes it easier to select and implement new software.
One major step in your preparation for an ideal software solution for your company is to create a Business Process Model (BPM). Creating a BPM will also facilitate the implementation of an ERP system.
Detailing the work flow of each department and how these departments work together enables a company to determine specific requirements for the new system. Know your sequence and interactions (ISO-9001). This creates the building blocks for your BPM. Simple flow charts or process maps of each department will make company-wide processes more understandable and less likely to have gaps.
How to Build Your Model
While you by no means need to reinvent the wheel, re-envisioning how your operations may be able to become more streamlined, and working out any potential snags, is crucial to getting the most bang from your software buck.
Consider the following:
Once these and other key questions are answered and documented, a wish list / needs analysis can be created for new software. A key tool in selecting ERP software will identify the “must haves”, the “nice to have” and the “ don’t need/don’t want” functions.
A detailed BPM should illustrate how an enterprise application will fit the different functions within different departments in the business, along with how these departments ideally streamline and integrate data.
Once the BPM has been created, it is important to identify sample data, which can be used to test the effectiveness of the system so that adjustments can be made as necessary. It is also important to give users time and training to work through all the different scenarios and routines, so when the system goes live, the daily processes are able to run seamlessly.
Want to learn more about creating a Business Process Model? We can help. Contact Parallel Solutions at (440) 498-9920. We are a full-service software provider and our experienced staff can help assess all your needs from software selection to training and system support.
Mary Jo O'Neill